Refund Policy

1. Introduction

This Refund Policy explains the terms under which Sonentrix Productions ("Company," "we," "us," or "our") may issue refunds for purchases of online courses, masterclasses, and private lessons made through our website and related services (collectively, the "Service"). By purchasing any service from Sonentrix Productions, you agree to this Refund Policy.

Because our offerings include digital educational content, reserved instruction time, and limited-access sessions, refunds are subject to the conditions described below. Please read this policy carefully before making a purchase.

2. General Refund Principle

We aim to provide clear information about our courses, lesson formats, and educational services before purchase. Due to the digital and scheduled nature of our services, all sales are generally considered final unless a refund is expressly permitted under this Refund Policy or required by applicable law.

3. Online Courses

3.1 Self-Paced Digital Courses

Refunds for self-paced online courses may be requested within 7 calendar days of purchase only if:

• The course has not been substantially accessed, completed, or downloaded
• No significant portion of the learning materials has been consumed
• The refund request is submitted within the stated refund window

Once a course has been substantially accessed or completed, or once downloadable materials have been provided and used, the purchase becomes non-refundable except where required by law.

3.2 Course Access Issues

If you experience a technical issue that prevents you from accessing a purchased course, we will first attempt to resolve the issue. If we are unable to restore reasonable access within a commercially reasonable timeframe, we may, at our discretion, offer a full or partial refund.

4. Masterclasses

Masterclasses are limited-access educational sessions that may involve live instruction, exclusive materials, or time-sensitive participation. Refund eligibility for masterclasses is as follows:

• If you cancel at least 48 hours before the scheduled masterclass, you may be eligible for a full refund or account credit
• If you cancel less than 48 hours before the scheduled session, the purchase is generally non-refundable
• If you fail to attend a scheduled masterclass without prior notice, no refund will be issued

If Sonentrix Productions cancels or reschedules a masterclass and the new timing is not acceptable to you, you may request a full refund.

5. Private Lessons

5.1 Lesson Cancellations by Student

Private lessons require reservation of instructor time. To respect scheduling commitments, the following rules apply:

• Cancellations made at least 24 hours before the scheduled lesson may qualify for a reschedule or refund
• Cancellations made less than 24 hours before the lesson are generally non-refundable
• No-shows are non-refundable

5.2 Lesson Cancellations by Company or Instructor

If a private lesson is canceled by Sonentrix Productions or by the instructor due to availability, technical failure, or other operational reasons, you will be offered either:

• A rescheduled lesson at no additional charge, or
• A full refund for the canceled session

6. Subscription Plans or Packages

If Sonentrix Productions offers bundled lesson packages, membership plans, or educational subscriptions, any specific refund rules presented at the point of purchase will apply in addition to this Refund Policy. Unless otherwise stated, unused future sessions in a package may be eligible for partial refund review, while completed or used portions remain non-refundable.

7. Non-Refundable Circumstances

Refunds will generally not be issued in the following situations:

• You changed your mind after purchase
• You no longer have time to complete the course or attend the session
• You were dissatisfied for reasons unrelated to the accuracy of the service description
• You missed a live session or private lesson without proper cancellation notice
• You were unable to attend due to personal scheduling conflicts
• You violated our Terms of Service or community/instruction policies

8. Duplicate Charges and Billing Errors

If you believe you were charged in error, billed more than once, or experienced an unauthorized duplicate transaction, please contact us promptly. We will investigate the issue and, where appropriate, issue a correction or refund.

9. How to Request a Refund

To request a refund, please contact us using the contact information provided below and include:

• Your full name
• The email address used for purchase
• The name of the course, lesson, or masterclass purchased
• The date of purchase
• A brief explanation of the reason for your request

We may request additional information to verify your purchase and evaluate your request.

10. Review Process

Refund requests are reviewed on a case-by-case basis in accordance with this Refund Policy. If your request is approved, refunds are generally issued back to the original payment method. Processing times may vary depending on your payment provider or financial institution.

11. Chargebacks

If you have a concern about a purchase, we encourage you to contact us first before initiating a chargeback. Filing a chargeback without first attempting to resolve the issue directly may delay resolution and may affect your future ability to purchase services from Sonentrix Productions.

12. Policy Updates

We may update or modify this Refund Policy from time to time to reflect changes in our business practices, services, or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the Service after such updates constitutes acceptance of the revised Refund Policy.

13. Contact Information

If you have any questions about this Refund Policy or would like to submit a refund request, please contact us using the details below.